How to Improve Business Processes (ft. August Media) | Creatives Grab Coffee 30

Welcome to Creatives Grab Coffee, a podcast on the business of video production, hosted by Dario Nouri and Kyrill Lazarov from Lapse Productions.

Our goal is to make the video production industry smaller by creating a sense of community. Whether you are a creative, an entrepreneur, or a professional there is knowledge for you to learn. Join us as we have industry professionals from around the world come on the show and share their insights on the industry and business. Welcome to Creatives Grab Coffee. Welcome to Video Production.

Today we are joined by Sasha Ulyanov from August Media. August media is a boutique digital agency that covers everything from content production, management and design.

Watch or Listen to the Episode


  • 00:00 – Intros
  • 10:26 – Ongoing improvements in your processes
  • 14:36 – Metrics are Key
  • 24:07 – Developing client relationships by providing multiple services
  • 29:42 – Identifying your customers
  • 31:45 – Different clients have different needs
  • 37:11 – Identifying bottlenecks
  • 41:41 – Communicate and set expectations with clients
  • 50:10 – Providing a good experience
  • 53:44 – Project management using Slack and
  • 57:54 – Outro

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